Have you seen one of these fake Facebook reviews on your page? Facebook pages are battling an onslaught of spam & Meta seems to care less.
Read below to learn how I mitigate spam comments & reviews on professional pages.
Facebook Spam Facts
Before we cover anything, there are a few things you need to know:
- These links are spam & should be assumed to be malicious. NEVER CLICK ON THESE LINKS.
- Facebook Support:
- Facebook will never contact you first via Messenger. (And yes, there is a way to chat with support, but you have to initiate that interaction.)
- Facebook will not leave a comment or review.
Spam Reviews
Remediating spam reviews on Facebook pages is an annoying, yet easy process.
- First, navigate to the reviewer’s profile & report the profile as a scam
- Then navigate to the review itself and click the three dots on the top right corner of the review to report the review.
By reporting the profile itself, you’re doing a solid for other business owners & fighting the war on terror.
Wait…
Spam Comment Prevention
Below are the steps & settings I use to prevent spam comments. Follow my advice at your own risk.
Step 1
Navigate to your page, then to Settings > Privacy > Page and Tagging // https://www.facebook.com/settings?tab=followers
Check that your settings are set like the ones above.
Step 2
Within Privacy Settings, navigate to Public Posts. Scroll down to Content moderation, toggle ‘Hide comments containing certain words from page’.
Step 3
Add whatever words you want to filter out. You can also add emojis. *This will not filter out reviews with those words, but it will prevent spam comments.
Step 4
Scroll down to Restrictions and determine which countries you want to restrict, if any.
There you go, for now… Spammers will get creative and work around your best efforts; stay vigilant.
